vCenter Support Assistant 6.5 Deployment
Introduction The VMware vCenter Support Assistant is a free plugin made available by VMware in the form of a virtual appliance. After deploying the appliance, it can be registered to vSphere SSO and you can authorise one or more vCenter Servers to Support Assistant. Support Assistant provides the following benefits:
Reactive support. You can use the Support Assistant plugin in the vSphere Web Client to easily create new service requests (SRs), as it is essentially a front end to the MyVMware portal.